Privacy Policy

Effective date: July 9, 2026

RAALE("RAALE," "we," "us," or "our") operates the RAALE mobile application and website at https://raale-web-seven.vercel.app. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services.

By creating an account or using RAALE, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Who this policy applies to

This policy applies to users of the RAALE app and visitors to our website. RAALE is intended for adults aged 18 and older only. We do not knowingly collect information from anyone under 18.

2. Information we collect

We may collect the following categories of information:

Account and profile information: name, email address, date of birth, gender, preferences, bio, photos, prompts, and other details you choose to provide.
Authentication data: sign-in credentials and identifiers from authentication providers (such as Google Sign-In or email-based login).
Identity verification data: face liveness scan data and related verification signals used to confirm you are a real person. Verification results may be stored; raw scan media is used only for verification and is not displayed on your profile.
Location information: approximate or precise location when you grant permission, used to show nearby matches and support location-based features.
Usage and device information: app interactions, matches, likes, messages metadata, crash logs, IP address, device type, operating system, and app version.
Communications: messages you send through RAALE, support requests, and feedback you provide to us.
Payment information: if you purchase subscriptions or in-app features, payment processing is handled by third-party payment providers (such as Stripe or app store billing). We do not store full payment card numbers.

3. How we use your information

We use information to:

Create and manage your account and profile
Verify identity and reduce fraud, bots, and fake profiles
Provide matching, discovery, messaging, and other core features
Personalize your experience and improve our services
Send service-related notifications and respond to support requests
Process subscriptions and payments
Enforce our Terms, community standards, and safety policies
Comply with legal obligations and protect users and RAALE

4. How we share information

We do not sell your personal information. We may share information in these situations:

With other users: profile information you choose to make visible (such as photos, bio, and prompts) is shared with other RAALE members according to your settings and our product design.
Service providers: we use trusted vendors to host infrastructure, store data, process payments, deliver notifications, provide maps, and perform identity verification. These providers process data on our behalf under contractual safeguards.
Legal and safety: we may disclose information if required by law, to respond to lawful requests, or to protect the rights, safety, and security of users, RAALE, or the public.
Business transfers: if RAALE is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

5. Third-party services

RAALE may integrate with third-party services, including cloud hosting, authentication, database, payment, mapping, and identity verification providers. Those services have their own privacy policies governing their processing of data. We encourage you to review those policies.

6. Biometric and verification data

RAALE uses face liveness verification to help confirm that accounts belong to real people. Verification data is processed securely and is not shown on your public profile. We retain verification results only as long as needed for safety, fraud prevention, and legal compliance, unless a longer retention period is required by law.

Where applicable law provides biometric data rights, you may contact us to request information about or deletion of biometric data, subject to legal exceptions.

7. Data retention

We retain personal information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal obligations. When you delete your account, we delete or anonymize personal information within a reasonable period, except where retention is required by law or legitimate business needs (such as fraud prevention records).

8. Your choices and rights

Depending on where you live, you may have the right to:

Access, correct, or update your profile information in the app
Delete your account and associated personal information
Opt out of certain optional communications
Withdraw location permissions in your device settings
Request a copy of your personal information
Object to or restrict certain processing

To exercise these rights, contact us at privacy@raale.com or support@raale.com. We may need to verify your identity before fulfilling a request.

9. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

11. Children's privacy

RAALE is not for users under 18. If we learn that we have collected information from someone under 18, we will take steps to delete that information and terminate the account.

12. Child safety standards

As a social and dating platform, RAALE publishes standards against child sexual abuse and exploitation (CSAE). We maintain zero tolerance for child sexual abuse material (CSAM) and related harmful conduct.

RAALE maintains zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). These standards describe how we prevent, detect, report, and respond to child safety concerns across our dating platform.

1. Adults only

RAALE is strictly for users aged 18 and older. We do not knowingly permit minors to create accounts or use the Service. Users must provide a date of birth during registration, and accounts suspected of belonging to minors are removed promptly.

2. Prohibited conduct

The following are strictly prohibited on RAALE:

Creating, uploading, sharing, soliciting, or distributing CSAM or any content that sexualizes minors
Grooming, exploiting, or endangering minors in any way
Using RAALE to arrange contact with minors or to facilitate CSAE
Misrepresenting your age or identity to target or exploit others, especially minors
Any other conduct that violates child safety laws

Violations result in immediate account termination and may be reported to law enforcement and relevant authorities.

3. In-app reporting

RAALE allows users to report child safety concerns in-app. From any user profile or chat, you can:

Open the safety menu and select Report
Choose a reason such as Inappropriate content or Other, and describe the concern in the details field
Optionally block the user while submitting the report

Reports involving child safety are prioritized for urgent review. You may also contact us directly using the email address in Section 6 below.

4. Detection, review, and enforcement

When we receive a child safety report or detect a potential violation:

The reported content and account are reviewed as a priority
Content that violates these standards is removed without delay
Offending accounts are suspended or permanently banned from RAALE
We preserve relevant evidence as required to support investigations
We cooperate with law enforcement and authorized child protection organizations where required or appropriate

5. Reporting to authorities

RAALE complies with all relevant child safety laws. Where we obtain actual knowledge of CSAM or CSAE on our platform, we report to regional and national authorities as required by applicable law, including where appropriate:

The National Center for Missing & Exploited Children (NCMEC) in the United States via CyberTipline reports, where applicable
Relevant law enforcement agencies and child protection authorities in the jurisdictions involved

We do not notify offenders that a report has been made to authorities where doing so could impede an investigation.

6. Child safety contact

The designated point of contact for child safety and CSAM prevention practices is ready to respond to concerns about RAALE's compliance and handling of child safety matters:

Child safety contact: teamraale@gmail.com
General support: support@raale.com

Please include "Child Safety" in the subject line for urgent child safety reports.

7. Ongoing improvements

We continually review our safety tools, moderation practices, and policies to reduce CSAE risk on RAALE. These standards may be updated as our practices, legal obligations, or platform features evolve.

See also our Privacy Policy and Terms and Conditions.

For Google Play and regulatory compliance, our full published child safety standards are also available at /child-safety.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Material changes may also be communicated through the app or by email where appropriate.

14. Contact us

Questions about this Privacy Policy or our data practices? Contact us at:

See also our Child Safety Standards and Terms and Conditions.